Shipping policy
📦 Shipping Policy
Last updated: 22 January 2026
Thank you for shopping with us. Please review our shipping policy below to understand how and when your order will be delivered.
📍 Where we ship from
All orders are fulfilled and dispatched from:
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🚚 Where we ship to
We currently ship to:
United Kingdom (England, Scotland, Wales, Northern Ireland)
European Union member countries
At this time, we do not ship outside the UK and EU.
💷 Shipping costs
Free shipping on all orders over £25 GBP
Orders under £25 will have shipping costs calculated and displayed at checkout.
⏱ Order processing times
Orders are processed within [2-4] business days (excluding weekends and UK bank holidays).
If we experience high order volume or unforeseen delays, processing times may be extended. If this happens, we will notify you by email.
📬 Estimated delivery times
Delivery times are estimates and start once your order has been dispatched.
United Kingdom
Standard shipping: [2–4 business days]
Tracked/express options may be available at checkout.
European Union
Standard international shipping: [4–10 business days]
Actual delivery times may vary due to carrier delays, customs processing, or seasonal demand.
🌍 Customs, VAT & duties (EU orders)
Because orders ship from Northern Ireland:
UK orders: No customs charges apply.
EU orders: Orders generally move without customs checks under the Windsor Framework; however, local VAT rules may still apply depending on destination and order value.
Any VAT, duties, or handling fees required by your country are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
📦 Tracking
Where available, tracking details will be sent by email once your order ships.
Please allow up to 24 hours for tracking information to update.
❗ Lost, delayed, or damaged items
If your order arrives damaged, is significantly delayed, or appears lost, please contact us at:
hello@flintts.eu
Include your order number and we will investigate promptly.
✏️ Address accuracy
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrectly entered addresses.
If you notice a mistake, contact us immediately. Changes cannot be guaranteed once an order has been dispatched.
📩 Contact
If you have any shipping questions, contact us at:
Email: hello@flintts.eu
Business name: Varsagodis llc
Registered Address: 8 RUBY PLACE, ABERDEEN, AB10 1ZP, GB